Tracking help
Everything about tracking your shipment.
Dedicated answers to tracking questions — your tracking number, what each status means, how updates reach you, and what to do when something looks wrong. For shipping, service areas and returns, see our full FAQ.
Tracking basics
- What is an Aveintum tracking number?
- Every shipment Aveintum coordinates is issued a tracking number beginning with AVT, such as AVT4K7M9QP. It is created the moment your shipment is set up and is shown on your confirmation screen and sent to the contact email supplied with the shipment.
- How do I track my shipment?
- Go to the tracking page and enter your AVT tracking number in the search box. You will see the current status, the latest recorded event, the estimated delivery date and a full history of every update posted on your shipment.
- Where do I find my tracking number?
- It appears on your request confirmation immediately after submission and in the confirmation email sent to the contact address on the shipment. If you have misplaced it, contact support and we can look it up using your name, address or shipment details.
- Is my tracking number the same as my request reference?
- No. A shipment request may receive a reference beginning with ENQ for the enquiry itself, but the tracking number beginning with AVT is what follows the shipment itself and is the number to use on the tracking page.
- Can I track a shipment without an account?
- Yes. Tracking is open to anyone with the tracking number. A customer account simply keeps your shipment records in one place on your My Account page.
Delivery statuses
- What do the tracking statuses mean?
- A shipment moves through label created, picked up, in transit, out for delivery and delivered. These are the five stages shown on the progress bar on the tracking page, with the current stage highlighted.
- What do on hold and exception mean?
- When something needs attention the status shows on hold or exception, together with a note explaining what is happening — for example an address problem, a weather delay or missing information. Contact support with your tracking number if a hold is not cleared promptly.
- Why has my status not changed?
- A status reflects the most recent recorded event. Between events the status stays the same even though the shipment may still be moving. If it has been longer than expected, contact support with your tracking number and we will check the route.
- How often are statuses updated?
- Statuses update whenever a new event is recorded on the shipment, such as a pickup scan or a delivery confirmation. Every event is added to the shipment history on the tracking page, newest first.
- My shipment says delivered but I have not received it. What should I do?
- Check around the delivery address first — the shipment may have been left with a neighbour or reception. If it cannot be located, contact support as soon as possible with your tracking number and a description of the problem so we can investigate.
Updates and notifications
- How do I get tracking notifications?
- Status updates are emailed to the contact address supplied with the shipment — including when the tracking number is issued and when each new status is posted. Tell us at request time which contact should receive them.
- Can I change the email address that receives updates?
- Yes. Contact support with your tracking number and the new email address, and we will update the shipment record so future updates reach the right contact.
- Can I share my tracking number with someone else?
- Yes. Anyone you share the tracking number with can view the shipment status on the tracking page, so customers waiting on your goods can follow them too.
- Can I bookmark a direct link to my shipment?
- Yes. After searching for a tracking number the tracking page address includes the number, for example aveintum.com/tracking?number=AVT4K7M9QP. Bookmarking or sharing that link takes you straight to the shipment.
Problems and support
- The tracking page says no shipment was found. What now?
- Check the number carefully — Aveintum tracking numbers begin with AVT followed by eight characters and do not contain the letters I, O or 0. If the number still does not match, contact support and we will look up your shipment.
- What if my shipment arrives damaged or is lost?
- Contact support as soon as possible with your tracking number and a description of the problem. Claims should be reported in writing, and the terms that apply are set out in your written quote and our Terms of Service.
- How do I change the delivery address?
- Address changes must be requested through support and can only be applied while the shipment is at a stage where the change can still be made. Quote your tracking number when you contact us.
- How do I reach a person about my tracking?
- Call +1 (509) 714-2397 or use the contact form — support is available 24 hours a day, 7 days a week. Quote your tracking number so we can look at the right record straight away.
Tracking number to hand?
Enter it on the tracking page for the latest status and full history, day or night.