A shipment status looks wrong
Contact us with the shipment reference and what you expected to see. We review the recorded events against the shipment and come back with the current position.
Support
Customer support.
Our team handles shipment questions, delivery issues and account enquiries. Having your shipment reference to hand makes every request faster to resolve.
Common requests
Tell us which of these fits.
A delivery is later than expected
Share the reference and the delivery address. We check the record for the most recent event and any hold that has been applied.
A shipment arrived damaged or incomplete
Tell us the reference, what is damaged or missing, and keep the packaging. We review the shipment record and respond with the outcome.
I need to change a delivery address
Address changes go through support and can only be applied while the shipment is still at a stage where the change can be made.
I cannot find my shipment reference
Check the pickup confirmation or any notification sent to the contact on the shipment. If the shipment was booked by someone else, ask them for the reference.
A business account question
For recurring shipments and business logistics support, contact us with your company details and typical shipping pattern.
Reach us