Shipping
This page explains how shipments are collected, handled and delivered, and what is expected from the sender at each stage.
Pickups are arranged after a request has been reviewed and confirmed. Eligibility depends on the collection location, the shipment type and service availability on that route. The person handing over the shipment should have the shipment details ready at collection.
Shipments should be packaged so the contents are protected in normal handling and transport, with the delivery address clearly readable on the outside. If a shipment needs specific packaging or labelling, we confirm that before collection.
A reference is issued for each accepted shipment. It is used for tracking, for support enquiries and for delivery confirmation. Keep it available whenever you contact us about the shipment.
Deliveries are made to the address supplied with the shipment. If delivery cannot be completed, the shipment is held and the contact on the shipment is notified using the details provided. Arrangements for a further attempt are made through support.
Timeframes depend on the route, the service selected and conditions outside our control. Any timeframe that applies to your shipment is confirmed by our team for that shipment — we do not publish blanket delivery guarantees.
Some goods cannot be accepted, and others can only be carried with additional documentation or handling. Tell us what a shipment contains when you submit a request so we can confirm whether it can be accepted.
Changes to a delivery address must be requested through support and can only be applied while the shipment is still in a stage where the change can be made.
If a shipment arrives damaged, incomplete or later than agreed, contact support with the shipment reference and a description of the issue. We review the shipment record and respond with the outcome.
Service coverage
Aveintum provides domestic shipment coordination nationwide across the United States, including all 50 states. International shipment availability is confirmed for each request based on the route, shipment type and current service conditions.
Domestic service area: United States nationwide.
To check whether we can handle a specific route, contact our team with the origin and destination before booking.
