Terms & Conditions

Aveintum provides logistics and delivery services, including shipment coordination, delivery support, shipment status updates and customer communication. Availability of any particular service depends on the route, the shipment and current service conditions.

A shipment request is not accepted until Aveintum confirms it. We may decline a shipment, or require additional documentation or handling, where the contents, route or packaging make that necessary.

You must describe the contents of a shipment accurately and must not present goods that cannot lawfully be carried.

You are responsible for providing complete and accurate collection and delivery addresses, reachable contact details, adequate packaging, and any documentation required for the shipment.

Where a shipment is booked on behalf of someone else, you are responsible for ensuring they are aware of these terms.

Deliveries are made to the address supplied with the shipment. Where delivery cannot be completed, the shipment is held and the contact on the shipment is notified so that a further arrangement can be made.

Any delivery timeframe discussed for a shipment is an estimate based on the information available at the time and is not a guarantee.

Charges applicable to a shipment are confirmed before the shipment is accepted. Pricing, payment terms and any surcharges are provided in a written quote and must be agreed before pickup.

Liability for loss or damage is limited to the terms stated in the shipment quote or agreement. Claims must be reported in writing to support@aveintum.com within 9 months of the shipment date, with the shipment reference and supporting details.

Claims relating to a shipment should be raised with support using the shipment reference as soon as the issue is identified.

We may update these terms. The version published on this website at the time a shipment is accepted is the version that applies to that shipment.

Questions about these terms: phone +1 (509) 714-2397, email support@aveintum.com, address 20220 State Route 7, Marietta, OH 45750. These terms are governed by the laws of the State of Ohio, United States.